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  Terms & Conditions  

Ribbon and Roses Terms and Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

This website and our Terms and Conditions have been designed for use within both the UK and Singapore, under UK / Singapore law. Whilst we are happy to consider requests for products and enquiries from outside these countries we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the above countries complies with, any applicable non-UK / Singapore laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Prices and availability of goods is subject to change without notice.


We accept online payment in a secure environment through Pay Pal.
We accept most major credit and debit cards including visa, American Express and Mastercard.
Please note we do not accept cheques or postal orders.
If the items you have ordered are not in stock, you will not be refunded for these items and you will be advised by email if we are unable to complete your order.

No contract will exist between you and Ribbon and Roses Ltd for the sale to you of any product unless and until accepts your order by email confirming that it has dispatched your product.

Returns Policy

If you wish to return an item (s) for refund or exchange, you must notify your intention to return it in writing within 48 hours from the date you received them. Email

Slight variations in colour and finish are a direct result of handwork and are not considered defective.

No refund or Exchange can be made unless all the conditions of our returns policy are met entirely as stated below:

- Customers in the UK and Singapore must return Goods within 7 working days from the date of delivery. Rest of world to be returned within 14 working days.
- All items must be returned in their original package and in unused (re-saleable) condition.
- Any item (s) being returned must be accompanied by a returns form. We are unable to refund or exchange goods sent without any proof of purchase.
- By returning clothing for an exchange you have agreed to have the credit card that was used for the original order debited/refunded by the difference of the original item and an additional shipping charge.
- The customer is responsible for the postage costs incurred when returning an item. Goods should be returned by registered post only as we can not be responsible for parcels that fail to reach us.
- Sale items are non returnable.

Please note:
We will not accept used, damaged or soiled goods unless they are deemed to be faulty at the time of original shipment by the vendor.
However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage.


All items will be shipped within 48 hours of authorisation of payment.

Shipping prices are not within Ribbon and Roses Ltd's control and may vary slightly over time.

Taxes and Customs

All prices quoted on this website are accurate at the time of publication and are quoted in Pounds Sterling (£) and Singapore Dollar (S$).

Please note: Local import duties may be payable upon receipt. It is a legal requirement that we declare the full value of the goods on all packages destined outside Singapore and therefore shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they might be.

Stock availability

We can not ensure permanent availability of goods at all times. Although we try our hardest, sometimes certain items are more popular than we anticipated.
In this situation it is very easy to pre - order, please email stating the style, code, quantity and size. We will let you know as soon as the item comes in.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you

Further Advice

If you need more information on anything to do with our Terms and Conditions please email and we will attend to your query within 24 hours.

Disclaimer & Limitations of liability

Ribbon and Roses does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its member's agent's directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Ribbon and Roses, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Ribbon and Roses or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Ribbon and Roses uses reasonable endeavours to ensure that the information on this website is accurate and up to date; it does not give any warranty as to its accuracy or completeness and Ribbon and Roses will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Ribbon and Rose takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Ribbon and Roses will not be responsible nor liable for your use of any other websites which you may access via links within this website. Ribbon and Roses does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Ribbon and Roses.

The entire liability of Ribbon and Roses under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Ribbon and Roses will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Ribbon and Roses may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Ribbon and Roses.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Ribbon and Roses or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Ribbon and Roses.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Your visit to and the sale of our goods to you via are subject to our Terms and Conditions and our Private and Security policy.

Any queries relating to Ribbon and Roses terms and conditions please email

  Privacy Policy  
We are very committed to protecting your privacy.

Personal Information is collected when you submit your details on line such as contact name, postal address, email, telephone, fax etc. We will not use this information for any other use than what you have requested. I.e to purchase your Ribbon and Roses products or when giving us permission to add your name to our mailing list etc.

These details will be kept completely confidential, unless there is a problem with delivery and your contact telephone number will be passed onto the courier company to complete the order.

Your email address you provide will be added to our mailing list so you are kept in touch with events and new products added to the site, please inform us if you are unhappy with this by emailing and we can delete this from our system at any time.

Access to your personal information
If you wish to access your Personal Information that you have submitted via the Website please visit "my account" page.

Deletion of Personal Information you may request that your personal information submitted is deleted from our systems at any time. Please email

Your visit to and the sale of our goods to you via are subject to this Privacy Policy and our Terms and Conditions.

We reserve the right to make changes to the above policy. All changes will be posted.
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